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  Posted on: Friday, February 21, 2020
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Open Enrollment for Retirees
MARCH 16 to FRIDAY, APRIL 3, 2020

   
 
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H.R. is closed to walk-ins  

In an effort to mitigate exposure of the Coronavirus to our dedicated employee and retiree populations, the Benefits Division has elected to stop accepting walk-ins or appointment scheduling beginning on Monday, March 16th. This was a difficult decision to make as we understand that many prefer to visit in person, but we felt it was important to remind people that visiting our offices in downtown Houston could unnecessarily expose them to the virus.
 
In response to this, we have added additional resources to assist with answering phone calls, returning voicemails and responding to emails. We understand that Open Enrollment is a busy time so we appreciate our partnership with you to assist in notifying and communicating this to our population. We are hopeful that we will have a smooth Open Enrollment this year, and look forward to resuming walk-ins and appointments as soon as possible.
 
As a reminder, we will have dedicated personnel answering phones from 7:00AM – 7:00PM, Monday through Friday until the end of Open Enrollment on April 3rd. Additionally, the Benefits Division will also be available by emailing either benefits@houstontx.gov or retireebenefits@houstontx.gov.


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